From The President
It is the time of the year for us to start planning yet once again for the next AGM, Conference and Exhibition - our 11th.
It has always been a source of pleasure for me to extend this invitation to all our members and friends to participate in this event. It is also a great source of satisfaction for me to note your unwavering support for the Association and your enthusiastic participation in its programs year after year and the great speakers that we have for the coming conference.
This year, our theme is "Quality is Priority". This is appropriate for us now as after more than 10 years of ground breaking work in education, under studying, setting standards - we must now look at ourselves with a different perspective.
Being the department entrusted with the task of ensuring sterile supplies for the entire hospital, we must be totally committed to producing a high quality service that we are proud of. We must be totally committed to the managing of a well-run, disciplined, knowledgeable and optimized department where the staff genuinely cares, listens and is committed to doing things the right way.
As sole provider of sterile services in a hospital, it is critically important for us to give quality assurance to the users of our services. It is therefore important to put a major emphasis on process improvement and quality issues to gain optimal efficiency within the department. To be successful, quality initiatives must be strategy driven, process focused and project enabled.
This conference will help us to identify and address some of the quality issues. This is only the beginning of a long arduous journey to learn and practice. However, we believe this is important and must now be undertaken.
Let us now begin to put quality into our lives and make "Quality is Priority".
Wan Muji Wan Ngah
Malaysian Sterile Service Association